Click-to-Call Policy

Click-to-Call & Click-to-Message Policy

Sobal Nationwide Health Corp · Effective: November 10, 2026 · Version 2026-11-10 · NPN 19189235

This policy explains what happens when you start a phone call or a text or chat message with Sobal Nationwide Health Corp (Sobal Health) by tapping a click-to-call or click-to-message button in one of our ads, including ads we run on Google. It is a notice to you as a caller or visitor. It is not a reprint of any advertising platform's contract with us. By starting a call or message through one of our ads, you acknowledge this policy.

1. How these ad features work

We may run ads with a button that lets you call or message us right from the ad. When you tap that button, you are connected with Sobal Health. A licensed Sobal Health agent, or another person on our team, handles those inquiries. We use the conversation only to help with the insurance question you reached out about.

2. Monitoring and recording

The advertising platform that shows the ad (for example, Google) may listen to or keep a recording of some of the calls, texts, or chats that begin from these ad buttons, so it can review and improve its programs. The platform, Sobal Health, or a party either of us approves may use those recordings for quality, training, and program improvement. Our own calls with you may also be recorded, as explained in our TCPA Consent disclosure and Terms of Use; we tell you at the start of a call. If you prefer not to use a click-to-call button, you can reach us by dialing (305) 680-0125 directly, by email, or through a form on this website.

3. Our commitments to you

• Every click-to-call or click-to-message inquiry is handled by a licensed Sobal Health agent, or by another person on our team.
• We identify ourselves as Sobal Health at the start of every call.
• We use the call or message only for the insurance consultation you started, not for unrelated offers.
• We honor opt-out and Do Not Call requests promptly, as described in our TCPA Consent disclosure.
• We do not give information from your call to data brokers, and we do not sell it.
• Only our own licensed agents call you back. We do not use outside call centers or dialing vendors, and we do not buy leads.

4. Office hours and when we may call you back

Our office hours are 8:00 a.m. to 10:00 p.m. Eastern Time. During those hours we answer inbound calls, keep scheduled appointments, and return callbacks you asked for.

Outbound marketing and telemarketing calls and texts are made only within the legal calling hours of the recipient's state, in the recipient's local time. For example, federal rules generally allow calls from 8:00 a.m. to 9:00 p.m. local time, and Florida law allows 8:00 a.m. to 8:00 p.m. Texas allows 9:00 a.m. to 9:00 p.m. Monday through Saturday and noon to 9:00 p.m. on Sunday. For Florida numbers we also make no more than 3 sales calls in any 24 hours on the same subject. We follow the strictest rule that applies, and we also follow state limits on how often we call.

If we need to call you back after a click-to-call conversation, any outbound marketing or telemarketing follow-up follows those legal calling hours. Callbacks you asked for, and appointments we scheduled with you, are handled during our office hours.

5. Consent, texts, and how to stop

Starting a call or message from an ad is your request to speak with us about insurance. Follow-up marketing calls, texts, or emails that use an autodialer, a prerecorded, artificial, or AI voice, or marketing texts are made only as described in the consent you give on our forms, or as the law otherwise allows. You can revoke consent and ask us to stop at any time. See our TCPA Consent disclosure for the full details, including STOP and HELP and other opt-out methods.

6. Health information

Please do not share detailed health information (such as diagnoses, prescriptions, or medical history) in a click-to-call or click-to-message conversation that may be sampled by an advertising platform. You can discuss those details with our agent on a regular call you place or receive on our business number, or on a form or application. Our Health Information Notice explains how we handle health-related information.

7. Lead forms in ads

If you submit a lead form in one of our ads (for example, a Google Ads lead form) instead of tapping to call, we treat that information like a form on this website: we use it only for your insurance request, we do not sell it, and we contact you as the form's consent wording explains. See our Privacy Policy and Terms of Use.

8. Contact us

Sobal Nationwide Health Corp · Attn: Compliance · 8050 SW 10th St, Plantation, FL 33324 · (305) 680-0125 · info@sobalhealth.com

Related policies: TCPA Consent · Terms of Use · Privacy Policy · Health Information Notice · How We Protect Your Information.